Returns & Exchanges
We hope you enjoy our jewellery as much as we love making them. But, in the event you do wish to return or exchange any items, please read the below:
You must have a Return Authorisation Number in order to return any goods.
Please email returns@easternmystic.com within 7 days of receipt of your order, including the reason for return and the order codes for which it relates.
We will then provide details of where you should return your items to.
For exchanges, please state the item code of the replacement you wish to order, and we will post this to you with a new receipt once the returned item has been successfully received.
Please ensure the items are protectively packed, with the RAN clearly stated on the outer packaging.
We strongly recommend using either recorded delivery or special delivery to ensure that it is covered for insurance, as we cannot be held liable for loss in transit. The goods will be your responsibility until we receive them
Items must be unworn/unused and returned in its original packaging and condition within 7 days to be eligible for a full refund.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments
Refunds will be paid on successful receipt of the correctly returned unworn/unused items.
We will not accept returns for any items that have been worn or where original packaging is damaged
Bespoke items, commissioned pieces and earrings (for hygiene reasons) are non-refundable, unless the item is faulty.
This does not affect your statutory rights.
Alterations:
If you wish to have an item of Eastern Mystic Jewellery adjusted in length or restrung at anytime, please email alterations@easternmystic.com with the order number of the item or electronic proof of purchase.
This service is free of charge, however delivery costs in sending items to us will be borne by the customer. We will send the items back via secure delivery free of charge.
