Delivery

Delivery Information
 
All jewellery by Eastern Mystic is handmade to order by Sonal, so although we do our very best to deliver as soon as possible once your payment has been received and authorised, please allow 1-3 working days for receipt of your jewellery.  Items may take longer if delivered outside the UK. 
 
We will  keep you up to date with the progress of your order and send the tracking reference once the item has been posted. Should you wish to have items received by a specific date, please do let us know by one of the following options: 
 
1) adding the request in the comments section of checkout.
2) email sonal@easternmystic.com or
3) Call us on +44(0) 7985 193 074 - especially if you have an urgent request. We're always happy to hear from our customers and we will do our very best to accommodate your request. Each order is sent using a service that  requires a signature on receipt.
 
UK Delivery
Delivery is free and will be sent through the Royal Mail ‘Special Delivery’ service. Please bear this in mind when providing a delivery address. Alternatively, if no-one is available to receive the package, a card will be left which will allow you to have the item redelivered at a later date, or collect the parcel in person from your local post office or depot. If you require goods to be delivered on a specific day convenient for you, please ensure you let us know.
 
International Delivery
Delivery is free and will be sent through the Royal Mail ‘International signed For” service. Please bear this in mind when providing a delivery address. Please note that although we offer free delivery, postage and packaging on all orders, you may incur customs and excise duties, which you will be liable to pay.
 
Packaging
All jewellery from Eastern Mystic range is carefully packaged in a luxurious raw silk pouch or box and wrapped in branded paper so it reaches you securely and safely.
 
Ordering Online
We ensure your credit card information is not compromised through this site. At present, our transactions are conducted through Paypal, which means we do not have access to your financial information. We are only able to view your email address
used to process your order and postal address for delivery purposes
 
Cancellation Policy:
Due to the handmade nature of our jewellery, and that we aim to start working on orders as soon as they are received, we are unable to offer a lengthy cancellation period. However, if you have placed an order and do change your mind, you can email us at returns@easternmystic.com on the same day of your order being placed, quoting your name and address, details of the product and will will ensure the order is not processed and any payment made is refunded or cancelled.
 
Return / Refund Policy
 
We hope that you enjoy your jewellery as much as we love making them.
But, if you are not, we are happy to exchange it for you.
We don't offer refunds as each piece of jewellery is handmade and bespoke.
For hygiene reasons, we are not able to accept returns on earrings unless they are faulty.
Please contact us within 7 days of receipt to arrange the exchange of the item or items. They must be sent back in their original, unworn condition. We will then arrange the exchange.
 
To arrange an exchange, or if the item you received is faulty or not what you originally ordered, please email returns@easternmystic.com quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement.
We will then advise on how to proceed with the return.
 
The item is your responsibility until it reaches us. For your own protection, we recommend that you return the item or items via Special Delivery and insure them at the appropriate value. We cannot be held responsible for returns that are lost in transit.
 
If you are returning an item to us for a refund or an exchange, the cost of returning the item to us is your responsibility. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt).
 
 
All products to be returned must be carefully repackaged in their original packing and be in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance, the goods will be returned to the buyer.
 
In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.
 
Late and Lost Deliveries
If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail.

We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) - this is when the Royal Mail classes items as being lost.

International delivery - When items are sent to another country, your parcel is often handled by more than one postal service. Unfortunately that means delivery problems are more likely. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.
 
Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases for a small charge, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.

Eastern Mystic Jewellery and Sonal Talgeri-Bhaskaran London (Limited) cannot be held responsible for goods that are lost or delayed in transit.

Prices
Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are expected. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. All prices are stated in British Pounds Sterling (£GBP).
 
Alterations
 
If you wish to have an item of Eastern Mystic Jewellery adjusted in length or restrung at anytime, please email alterations@easternmystic.com with the order number of the item or electronic proof of purchase.
This service is free of charge, however delivery costs in sending items to us will be borne by the customer.
We will send the items back via secure delivery free of charge.