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Delivery Information

Our designer jewellery is handmade to order by Sonal Talgeri-Bhaskaran, but we do our very best to deliver as soon as possible from when payment has been received and authorised

 

 

UK Delivery

Your order will be sent through the Royal Mail  ‘Special Delivery’ service. Please bear this in mind when providing a delivery address. Alternatively, if no-one is available to receive the package, a card will be left which will allow you to have the item redelivered at a later date, or collect the parcel in person from your local post office or depot. If you require goods to be delivered on a specific day convenient for you, please ensure you let us know.

 

Free International Delivery

Your order will be sent through the Royal Mail  ‘International signed For” service. Please bear this in mind when providing a delivery address. Please note that although we offer free delivery, postage and packaging on all orders, you may incur customs and excise duties, which you will be liable to pay.

 

Packaging

All jewellery from Eastern Mystic range is carefully packaged and gift wrapped in a pouch, box and gift bag so it reaches you securely and safely.

 

Ordering Online

We ensure your credit card information is not compromised through this site.  At present, our transactions are conducted through Paypal, which means we do not have access to your financial information. We are only able to view your email address used to process your order and postal address for delivery purposes

 

Cancellation Policy: 

 Due to the handmade nature of our jewellery, and that we aim to start working on orders as soon as they are received, we are unable to offer a lengthy cancellation period. However, if you have placed an order and do change your mind, you can email us at

returns@easternmystic.com on the same day of your order being placed, quoting your name and address, details of the product and will will ensure the order is not processed and any payment made is refunded or cancelled.

 

Return / Refund Policy

 

We hope that you enjoy your jewellery as much as we love making them.

 

But, if you are not, we are happy to exchange it for you or provide a credit note. 

 

We don't offer refunds as each piece of jewellery is handmade and bespoke.

 

For hygiene reasons, we are not able to accept returns on earrings unless they are faulty.

 

Please contact us within 7 days of receipt to arrange the exchange or receive a credit note to the value of the returned items plus refund of postage costs incurred by you for the return. 

All items must be sent back in their original, unworn condition. We will then arrange the exchange.

To arrange an exchange, or if the item you received is faulty or not what you originally ordered, please email returns@easternmystic.com quoting your name and address, details of the product, the reason for return and whether We will then advise on how to proceed with the return.

 

The item is your responsibility until it reaches us. For your own protection, we recommend that you return the item or items via Special Delivery and insure them at the appropriate value. We cannot be held responsible for returns that are lost in transit.

 

If you are returning an item to us for a refund or an exchange, the cost of returning the item to us is your responsibility. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt).

 

All products to be returned must be carefully repackaged in their original packing and be in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance, the goods will be returned to the buyer.

 

In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.

 

Late and Lost Deliveries

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail.

 

We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) - this is when the Royal Mail classes items as being lost.

 

International delivery - When items are sent to another country, your parcel is often handled by more than one postal service. Unfortunately that means delivery problems are more likely. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.

 

Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases for a small charge, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.

 

Eastern Mystic Jewellery and Sonal Talgeri-Bhaskaran London (Limited) cannot be held responsible for goods that are lost or delayed in transit.

           

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are expected. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. All prices are stated in British Pounds Sterling (£GBP).

 

Feedback and Complaints

We always welcome feedback from our customers as it enables us to improve our service. If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly.

 

Privacy & Security

To show our commitment to respecting your privacy, we have created the following privacy statement

to make you aware of the personal information we collect about you during your visit to this website and what we do with that information.

Your visit to www.easternmystic.com and the sale of our goods to you via www.easternmystic.com are subject to this statement.

 

IP Address: Your IP address is used to help identify you and to gather broad demographic information. We use your IP address to help diagnose any problems we may encounter with our server, and to administer our website

 

Cookies; Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don't have to re-enter it each time you visit our site.

 

Personal Information: Our site's registration form requires you to provide us with your contact information, like your name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about Eastern Mystic Jewellery. Your contact information is also used to contact you when necessary if you have subscribed to our mailing list. You can opt-out of receiving future mailings by choosing to un-subscribe.

 

External links:

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.

 

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information such as social security numbers on this site.

 

Un-Subscribe

You have the option to remove your information from our database id you do not wish to receive further communication from us or be part of our mailing list.

Send an email to info@easternmystic.com if you would like to be removed or simply select “unsubscribe” from our previous mails.

 

Updates to personal information:

This site gives users the following options for changing and modifying information previously provided

We do not assume responsibility for confirming the ongoing accuracy of your Personal Information. If you advise us that your Personal Information is no longer accurate, we will, so far as practicable, make the requested amendments..

If you wish for us to make amendments, you can email us at info@easternmystic.com or log into your account and edit where necessary.

 

Services and Conditions of Use

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.

 

Rules For Online Conduct

By using the service, you agree that you will not attempt to undermine the integrity of this web site.

 

Limitation Of Liability And Warranty

CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

 

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.

 

NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.